We take your privacy seriously and want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. While we may (with your permission) securely store your customer details, etc., we do not sell, trade or share this information with anyone. Should you have any questions about ordering online or security on this site, please call us at 09 355 6160 or complete the online form.

Collecting information about you
When you make a purchase in our online store, request a catalogue or subscribe to newsletters, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and date of birth. This allows us to process your transactions more efficiently, and ultimately, to give you a higher level of customer service.

When you place an online order, we use the secure payment facilities provided by Direct Payment Solutions (DPS) to process all online credit card transactions. Review their privacy policy here. Credit card details are not stored or handled by nest.

Do we collect any other information?
When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.

Information storage
We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. Your personal information is stored in a secure and responsible way, on a system with built in security and is not available to unauthorised persons.

Updates to your personal information
Updating your contact information is quick and easy by clicking My Profile, or by email including your full name, mailing address, email address, and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.

Removal from mailing lists
To request to have your name removed from the email newsletter, please let us know by calling us at 09 355 6160, by sending us an email, or by clicking My Profile.

To request to have your name removed from the catalogue mailing list, simply call us at 09 355 6160 or email us. Please provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to six to eight weeks to process your request from the date of receipt.

Cookies
"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. They flag information about your activity on our Web site. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, or other highly confidential information.

Links to sites and services
At times, we provide links our customers may be interested in. nest is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.

Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

Your feedback
To help us improve our privacy policy and practice, please give us your feedback. You may contact us write to us at nest, PO Box 68720, Newton, Auckland 1032, New Zealand.